Terms of Service

About these terms

These terms apply to your use of the Bright Draft Study Hub website and to any tutoring you book through it. By using the site or booking a session, you agree to them. If you disagree, please do not use the site. Our postal address is 78 The Green and our email is [email protected].

What we offer

We provide online one to one tutoring for university students and returning learners. Subjects include academic writing, statistics, maths and coding. We also offer study skills support, dissertation coaching and exam revision plans. Sessions take place by video call, with evening and weekend slots depending on tutor availability.

Who can book

You must be 18 or over to book. You agree that the information you give us is accurate and that you will keep your account details private.

Booking and availability

A booking is confirmed when we send you a confirmation by email. Tutor availability changes, so we may offer you a different tutor or time if your first choice is not free. Ask us about session lengths and the timetable when you book.

Prices and payment

Prices are given on request and confirmed to you before you pay. Payment is taken through our payment provider on the terms shown at checkout. If a price changes, it will not affect a session you have already booked and paid for.

Cancelling and rescheduling

If you book at a distance, you may have a statutory right to cancel under the Consumer Contracts Regulations 2013. If you ask us to start sessions within that period, you may need to pay for the sessions already delivered. For changing a session time, tell us as early as you can. Our rescheduling terms are confirmed at booking, and nothing here limits your legal rights.

Academic integrity

We teach, explain, give feedback and coach. We do not write, complete or submit assessed work on your behalf. You stay responsible for following the rules of your university or course provider. We may end a session if you ask a tutor to do work that breaches those rules.

No guarantee of results

Tutoring supports your learning, but your progress depends on many things, including your own effort and the standards of your institution. We cannot promise any particular grade, mark or outcome.

Your work and our materials

You keep ownership of the work you share with us. You give us permission to use it only to deliver your tutoring. The website, our session materials, worksheets and revision plans belong to us or our licensors. You may use them for your own study, but you may not copy, resell or publish them without our written consent.

How to behave

Treat tutors and staff with respect. Do not misuse the site, try to break its security, or upload anything unlawful or harmful. We may suspend access if these terms are broken.

Our responsibility

We take reasonable care to deliver our services with skill. We do not exclude liability for death or personal injury caused by negligence, for fraudulent misrepresentation, or for anything else the law does not allow us to exclude. Beyond that, we are not liable for losses we could not reasonably have predicted, or for business losses. Technical problems with your internet connection or device are outside our control. Where you are a consumer, nothing in these terms affects your rights under the Consumer Rights Act 2015.

Links and third parties

Our site may link to other websites. We do not control them and are not responsible for their content.

Privacy and cookies

How we handle personal information is set out in our Privacy Policy. Our Cookie Policy explains how cookies are used.

Changes

We may update these terms. The version on this page applies when you book or use the site.

Governing law

These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction, unless you live elsewhere in the UK and the law gives you the right to use your local courts.

Contact

Questions about these terms? Email [email protected] or call +44 20 26959338.