Privacy Policy

Who we are

Bright Draft Study Hub provides online one to one tutoring for university students and returning learners in the UK. This policy explains what personal information we collect, why we collect it and what we do with it. For the purposes of UK data protection law, we are the data controller. Our postal address is 78 The Green and you can reach us at [email protected].

What we collect

We collect only what we need to run your tutoring. That includes:

• Your name, email address and phone number.
• The course or programme you study, your level and the subjects you want help with.
• Your availability for evening and weekend sessions.
• Work you choose to share with a tutor, such as essay drafts, problem sets, code or revision notes.
• Notes your tutor makes about your sessions and goals.
• Messages you send us, including support requests.
• Basic technical data from your visit, such as device type, browser and pages viewed.

Payment details are handled by our payment provider. We do not store full card numbers on our own systems.

How we use your information

We use your details to match you with a suitable tutor, book and run sessions, send reminders, take payment, answer your questions and keep our service running properly. We rely on several lawful bases under the UK GDPR. These are contract (to deliver the sessions you booked), legitimate interests (to improve our website and keep it secure) and consent (for optional cookies and marketing emails). Where we need to keep records for tax or accounting, we rely on legal obligation.

We do not sell your personal information. We never share your work with anyone outside the tutoring team without your agreement.

Your work and your tutor

Drafts and files you share are used only to support your learning. Our tutors give feedback and explanation. They do not write assessed work for you. If a session is ever recorded, we tell you before it starts and you can say no.

Who we share data with

We share information only with people who help us deliver the service. These include our tutors, our learner support advisor, and providers of hosting, video calling, scheduling, email and payment services. Each is bound by a contract that requires them to protect your data and use it only on our instructions. We may also disclose information if the law requires it.

Under 18s

Our service is designed for university students and learners aged 18 and over. We do not knowingly collect information from anyone under 18. If you believe a younger person has given us their details, email us and we will delete them.

International transfers

Some of our providers may process data outside the UK. Where that happens, we make sure an appropriate safeguard is in place, such as the UK International Data Transfer Agreement or an adequacy decision.

How long we keep it

We keep your information only for as long as we need it for the purposes above, including any period the law requires for financial records. When it is no longer needed, we delete it or anonymise it.

Cookies

Our website uses cookies. Our Cookie Policy explains which ones and how to control them.

Your rights

You have the right to ask for a copy of your data, to have errors corrected, to have your data erased, to restrict or object to certain uses, and to receive your data in a portable format. Where we rely on consent, you can withdraw it at any time. To use any of these rights, email [email protected]. We may need to confirm who you are first.

Complaints

We would like the chance to put things right, so please talk to us first. You also have the right to complain to the Information Commissioner's Office at ico.org.uk or on +44 20 26959338.

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, and we will tell you about any significant change by email or on our website.

Contact

Questions about your privacy? Write to [email protected] or call +44 20 26959338.